Privacy Policy

Walkative Guide Mobile App

1. Introduction

Walkative Guide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Walkative Guide mobile application ("App"), which is an internal tool for tour guides working with Walkative.Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you use the App, we collect the following information:

• Account Information:

  • Email address (used as username for login)
  • User ID
  • Password (stored securely, never transmitted in plain text)

• Profile Information:

  • Guide profile data (retrieved from our backend systems)
  • Address information
  • Bank account number (for settlement purposes)
  • Privacy policy acceptance status

• Tenant Information:

  • Selected tenant/organization name (for multi-tenant support)

2.2 Information Collected Automatically

• Authentication Tokens:

  • Access tokens and refresh tokens (stored securely on your device)
  • Used to maintain your login session

• Device Information:

  • Device type and operating system version
  • App version and build number

• Usage Data:

  • Error logs and crash reports (via Sentry, see Section 4)
  • Performance metrics (sampled at 10% rate)

2.3 Information from Third-Party Services

• Backend API:
  • Guide schedule and calendar information
  • Tour information and details
  • Financial settlement data
  • Account settings and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 App Functionality

• To authenticate your identity and provide secure access to the App
• To display your tour schedule and calendar
• To show tour information and details
• To manage your account settings
• To process and display financial settlements
• To remember your tenant selection and preferences

3.2 Service Improvement

• To identify and fix technical issues and bugs
• To improve app performance and user experience
• To analyze error patterns and prevent crashes

3.3 Legal Compliance

• To comply with applicable laws and regulations
• To enforce our terms of service
• To protect our rights and the rights of our users

4. Third-Party Services

4.1 Sentry (Error Tracking)

We use Sentry (sentry.io) to collect error reports and performance data:

• What is collected:

  • Error messages and stack traces
  • Device information (OS version, device model)
  • App version information
  • Performance metrics (10% sampling rate)

• Purpose:

  • To identify and fix bugs and crashes
  • To improve app stability and performance

• Data Sharing:

  • Error data is sent to Sentry's servers (hosted in the United States)
  • Sentry processes this data according to their Privacy Policy: https://sentry.io/privacy/

• Your Rights:

  • Error reporting helps us improve the app, but you cannot opt-out as it's essential for app functionality

4.2 Backend API Services

The App communicates with Walkative's backend servers:

• API Endpoint: https://walkative.app/api/v1
• Data Transmission:
  • All API communications use HTTPS encryption
  • Authentication tokens are sent in secure headers
  • Your data is processed according to Walkative's internal data processing policies

4.3 WebView Content

The App uses WebView components to display:

• Calendar/schedule information
• Tours board
• Settlement/financial information

These WebViews load content from Walkative's web services and are subject to the same security and privacy standards as the main App.

5. Data Storage and Security

5.1 Local Storage

We store data on your device using:

• Secure Storage (Encrypted):

  • Authentication tokens (access token, refresh token)
  • Stored using flutter_secure_storage with device-level encryption
  • Protected by your device's security features (biometric lock, device encryption)

• Local Preferences (Non-Encrypted):

  • User ID and email address
  • Tenant selection
  • Privacy policy acceptance status
  • Stored using device's standard preferences system

5.2 Data Security Measures

• Encryption:

  • All network communications use HTTPS/TLS encryption
  • Sensitive authentication tokens are encrypted at rest
  • Passwords are never stored locally (only authentication tokens)

• Access Controls:

  • Authentication tokens expire and are automatically refreshed
  • Tokens are cleared when you log out
  • Device-level security (biometric lock, PIN) protects stored data

5.3 Data Retention

• Local Device Data:

  • Authentication tokens: Stored until you log out or tokens expire
  • User preferences: Stored until you uninstall the App or clear app data
  • Error logs: Automatically cleared after being sent to Sentry

• Backend Data:

  • Your data stored on Walkative's servers is subject to Walkative's data retention policies
  • Contact your administrator for information about backend data retention

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.We may share your information only in the following circumstances:

6.1 With Your Consent

• When you explicitly authorize us to share information

6.2 Service Providers

• Sentry: For error tracking and crash reporting (see Section 4.1)
• Backend Services: Your data is processed by Walkative's backend systems

6.3 Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our users or others

6.4 Business Transfers

• In connection with any merger, sale of assets, or acquisition (with notice to users)

7. Your Rights and Choices

7.1 Access and Correction

• You can view and update your account information through the App's "My Account" section
• You can request access to your personal data by contacting us (see Section 9)

7.2 Data Deletion

• You can delete local app data by uninstalling the App
• To request deletion of backend data, contact your administrator or us (see Section 9)
• Note: Some data may be retained for legal or business purposes

7.3 Account Deletion

• You can log out of the App at any time, which clears authentication tokens
• To delete your account entirely, contact your administrator or us

7.4 Privacy Policy Acceptance

• You must accept this Privacy Policy to use the App
• Your acceptance status is stored locally and on our servers

8. Children's Privacy

The App is intended for use by tour guides who work with Walkative and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

• Sentry: Error data may be transferred to Sentry's servers in the United States
• Backend Services: Your data is processed on Walkative's servers, which may be located in various jurisdictions
• We ensure appropriate safeguards are in place for international data transfers

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Requiring you to accept the updated Privacy Policy when you next use the App
• Posting a notice in the App or sending you an email notification (for significant changes)

Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:Walkative
Email: [Your support email, e.g., support@walkative.eu or privacy@walkative.eu]
Website: https://walkative.app or https://freewalkingtour.comFor Privacy Inquiries:
Please include "Privacy Policy Inquiry" in the subject line of your email.Response Time:
We aim to respond to privacy inquiries within 30 days.

12. GDPR Rights (For EU Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information in Section 11.

13. California Privacy Rights (For California Residents)

If you are a California resident, you have the right to:

• Request disclosure of personal information we collect
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)

To exercise these rights, please contact us using the information in Section 11.

14. Internal Use Notice

Important: This App is designed for internal use by tour guides working with Walkative. It is not publicly available in app stores and is distributed only to authorized Walkative guides through internal testing channels.Your use of this App is subject to:

• Walkative's internal policies and procedures
• Your employment or contractor agreement with Walkative
• This Privacy Policy

15. Consent

By using the Walkative Guide mobile application, you consent to:

• The collection and use of information as described in this Privacy Policy
• The processing of your data by Walkative and its service providers
• The transfer of error data to Sentry for error tracking purposes

If you do not agree with this Privacy Policy, please do not use the App.